June 16th, 2017 / Burgas, Bulgaria


Following the success of our past three events in Sofia, we are delighted to announce the fourth Annual Outsourcing Conference, hosted in Burgas, the fastest developing city of Bulgaria.
From factories and warehouses to the emergency room and finance office, the demand for reliability and productivity has led to increasing adoption and application of automation. Many repetitive tasks now relegated to business process outsourcing are getting competition from robotic process automation (RPA). How is artificial intelligence (AI) developing to compete with outsourcing?
What are the possible scenarios for the development of the BPO industry?
Are we witnessing just an evolution stage or the business will soon be radically reshaped to enter the RPA age?
Should we look for new names for the business we do, our operating models and the human role in the processes?
With Innovation being part of Bulgaria’s ICT flourishing period long enough to attract attention not only from Western European Countries, but also globally, is the country able to lead the way in the further automation of business processes and set global trends? How would this reflect on the economy, the education and the foreign investments? In a bid to answer these questions for a forth year in a row Capital newspaper and the Bulgarian Outsourcing Association (BOA) will host the country’s most important gathering of outsourcing sector’s leaders, CEOs, C-level and senior executives giving a stage to strategic and in-depth coverage and independent point of view of the businesses and all stakeholders



9:00 - 9:25

Registration & Networking Coffee

9:25 - 9:30

Opening Speech

9:30 - 9:40

Opening Speech and Keynote from the Deputy Mayor of Burgas

9:40 - 10:00


10:00 - 10:40

Leadership transformation for next generation shared services. Getting people strategy right in a world where humans and machines work alongside each other.

10:40 - 11:20

Adapting your operating model to utilize your BPO provider for value-add activities

11:20 - 11:40


11:40 - 12:20

How to select and contract with sourcing partners to accelerate agility, innovation and value

12:20 - 13:00

The next generation workplace: the impact of automation, digitalization and future workforce

13:00 - 14:00


14:00 - 14:40

Driving strategic value through data analytics to aid decision support

15:00 - 18:00

Test Drive BMW

Please confirm your attendance

19:00 - 20:00

Welcome Drink

Primoretz Grand Hotel

20:00 - 22:30

Gala & Awards Ceremony

Dress Code: Business Casual

Primoretz Grand Hotel


10:00 - 13:00

St. Anastasia Island Tour with Lunch

Compliments of Mayor of Burgas

14:00 - 19:00

Test Drive BMW

19:30 - 20:30

BOA Regular Monthly Meeting

Only for BOA Members

Stanimir Nikolov

Chairman of BOA and Managing Director of EPAM Systems Bulgaria
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Krasimir Stoychev

Deputy Mayor of Burgas
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Edward Matti

Managing Partner, TACK and TMI in the USA, Canada and the Middle East at CCM Consultancy
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Haitao Qi

CEO of Devott Co., Ltd. &
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Maya Milanova

Site Operations Manager at Experian Bulgaria and Member of the Managing Board of BOA
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Stanimira Pashova

Head of Office Space, Forton
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Jean Bayon De La Tour

Cyber Development Leader – Continental Europe at Marsh
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Andon Simeonov

Country Manager at SoftServe
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Zhulieta Mandazhieva

Co-founding Partner of Tocheva & Mandazhieva Law Office
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Otto Paul Brand

Director DPA Intelligent and Robotic Process Automation at DPA Professionals
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Sean Canning

Senior Vice President, Head of Service Delivery, EMEA, China & Malaysia at Sutherland
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Michaela Lashova, MRICS, MBA

Managing Partner and CEO of Forton, Alliance Partner of Cushman & Wakefield for Bulgaria and FYROM
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Doug Gilbert

CTO, Sutherland Global Services
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Kanth Krishnan

Chief Customer Officer, Intrigo Systems Inc. Read more

Plamen Tsekov

Chief Executive Officer, ScaleFocus & Board Member, BOA
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Dr. Pradeep K. Mukherji

President & Managing Partner, Avasant
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Dobroslav Dimitrov

Co-Founder at Imperia Online

Ryan Stevens

Business Research Manager at Clutch
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Joseph Lazarus

‎VP, Global Business Services and Managing Director Bulgaria at Louis Dreyfus Company
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Ivaylo Guenov

Chief Technology Officer, Concord USA
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Stefan Bumov

Co-founder, Bulgarian Outsourcing Association
Co-founder & COO, HeleCloud

Petar Krendev

Director Global Decision Analytics Delivery, Experian Bulgaria

Ivan Mihaylov

Chairman of the Board of Directors, Automotive Cluster Bulgaria
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Smart Center Burgas
Burgas, Bulgaria


June 16th, 2017


Primoretz Grand Hotel
2 Knyaz Alexander Batenberg Str., 8000 Burgas


General partners

In partnership with

Institutional Partners

Media Partners