Following the success of our past three events in Sofia, we are delighted to announce the fourth Annual Outsourcing Conference, hosted in Burgas, the fastest developing city of Bulgaria.
From factories and warehouses to the emergency room and finance office, the demand for reliability and productivity has led to increasing adoption and application of automation. Many repetitive tasks now relegated to business process outsourcing are getting competition from robotic process automation (RPA). How is artificial intelligence (AI) developing to compete with outsourcing?
What are the possible scenarios for the development of the BPO industry?
Are we witnessing just an evolution stage or the business will soon be radically reshaped to enter the RPA age?
Should we look for new names for the business we do, our operating models and the human role in the processes?
With Innovation being part of Bulgaria’s ICT flourishing period long enough to attract attention not only from Western European Countries, but also globally, is the country able to lead the way in the further automation of business processes and set global trends? How would this reflect on the economy, the education and the foreign investments? In a bid to answer these questions for a forth year in a row Capital newspaper and the Bulgarian Outsourcing Association (BOA) will host the country’s most important gathering of outsourcing sector’s leaders, CEOs, C-level and senior executives giving a stage to strategic and in-depth coverage and independent point of view of the businesses and all stakeholders
DEFINING THE FUTURE RESILIENT BUSINESS MODELS
10:00 - 10:40
Leadership transformation for next generation shared services. Getting people strategy right in a world where humans and machines work alongside each other.
11:40 - 12:20
How to select and contract with sourcing partners to accelerate agility, innovation and value
12:20 - 13:00
The next generation workplace: the impact of automation, digitalization and future workforce
15:00 - 18:00
Test Drive BMW
19:00 - 20:00
Primoretz Grand Hotel
20:00 - 22:30
Gala & Awards Ceremony
Dress Code: Business Casual
Primoretz Grand Hotel
10:00 - 13:00
St. Anastasia Island Tour with Lunch
Compliments of Mayor of Burgas
14:00 - 19:00
Test Drive BMW
19:30 - 20:30
BOA Regular Monthly Meeting
Only for BOA Members
Chairman of BOA and Managing Director of EPAM Systems Bulgaria
Deputy Mayor of Burgas
Managing Partner, TACK and TMI in the USA, Canada and the Middle East at CCM Consultancy
As Managing Partner for TACK and TMI in the USA, Canada and the Middle East, Edward Matti’s responsibilities put him in front of clients from all industries and with wide-spanning challenges. From effective talent management strategies to the design of complex progression models set to instill behavioral change, his team consults on end-to-end solutions for their clients. TACK and TMI focuses on aiding clients in building branded customer experiences, culture shifts and capability building.
Еdward currently delivers keynote speeches focusing on customer experience, employee engagement and leadership essentials. He has also personally delivered over 1000 workshops and has co-designed several interventions on organization culture and memorable customer experiences. Moreover, he is an accomplished public speaker and TV commentator in Canada (for the national news station CP-24).
CEO of Devott Co., Ltd. & Chnsourcing.com
Having rich experience in service outsourcing industry for many years both domestic and abroad and an expert in ITO, BPO and KPO, Haitao Qi is familiar with overseas market and domestic enterprises. He has participated in many drafting work for the regional service outsourcing industrial development plan.
Site Operations Manager at Experian Bulgaria and Member of the Managing Board of BOA
Head of Office Space, Forton
Among her major clients are Mobiltel, Unicredit Bulbank, Credit Agricole Bulgaria, BNP Paribas Personal Finance, Abbott Products, CMS Reich Rohrwig Hainz, Investor.Bg, Paraflow, Obecto, Platinum Brands.
Stanimira Pashova holds a Masters degree with Major International Business Relations from the University of National and World Economy, Sofia and Completed doctor degree study at Project management at same University.
Jean Bayon De La Tour
Cyber Development Leader – Continental Europe at Marsh
Country Manager at SoftServe
Co-founding Partner of Tocheva & Mandazhieva Law Office She has been the project leader of a number of M&A transactions acting together with the legal teams of international law firms (Magic Circle inclusive). Zhulieta is a frequent speaker on conferences and seminars focusing on the legal aspects of technology driven sectors; she is one of a few lawyers in Bulgaria who keep their finger on the pulse of cutting edge development of the digital and financial world and constantly builds on her experience and knowledge in the sectors of Fintechs, regtech, data protection and regulation of big data, IoT, MAR and CTF, and new generation payment services . Zhulieta graduated from the Law Faculty of Sofia University in Sofia in 2001 and became a member of Sofia Bar Association in 2004. In the beginning of 2013 she was certified as a qualified mediator under the Bulgarian Mediators Act. In addition to her native Bulgarian, Zhulieta speaks fluent English and German.
She has been the project leader of a number of M&A transactions acting together with the legal teams of international law firms (Magic Circle inclusive). Zhulieta is a frequent speaker on conferences and seminars focusing on the legal aspects of technology driven sectors; she is one of a few lawyers in Bulgaria who keep their finger on the pulse of cutting edge development of the digital and financial world and constantly builds on her experience and knowledge in the sectors of Fintechs, regtech, data protection and regulation of big data, IoT, MAR and CTF, and new generation payment services .
Zhulieta graduated from the Law Faculty of Sofia University in Sofia in 2001 and became a member of Sofia Bar Association in 2004. In the beginning of 2013 she was certified as a qualified mediator under the Bulgarian Mediators Act. In addition to her native Bulgarian, Zhulieta speaks fluent English and German.
Otto Paul Brand
Director DPA Intelligent and Robotic Process Automation at DPA Professionals
Otto now works for DPA Professionals, a large expert staffing company in the Netherlands, listed at the Dutch Stock Exchange and runs a newly established business unit on Intelligent and Robotic Process Automation. This business unit aims to serve companies with expert staff to help them run Automation project or provide robotic solutions.
Senior Vice President, Head of Service Delivery, EMEA, China & Malaysia at Sutherland
Michaela Lashova, MRICS, MBA
Managing Partner and CEO of Forton, Alliance Partner of Cushman & Wakefield for Bulgaria and FYROM
Michaela holds a Master’s Degree in Financial Management from the City University – Washington and Bachelor’s Degree in Finance from the University of Illinois in Chicago.
CTO, Sutherland Global Services
As a driver of strategic vision, one of his roles is to create an environment of integrated systems and processes to support both rapid organic and acquisition growth for all service lines. Doug has extensive experience leading product development, Mergers & Acquisitions integrations, ERP implementations and technology transformations.
Prior to Sutherland, Doug served for 8 years as the CIO for ABM, a NYSE Fortune 500 company and one of the largest global facilities management companies with over 120,000 employees, as well as the CIO of OneSource, a 28,000 employee management company that was acquired by ABM in 2008.
Doug has also held senior level positions at various technology companies including Sony Research Labs, VeriFone and Panasonic leading development teams for each company.
Routinely recognized as one of the top CIO’s in publications such as Information Week, Computerworld and others, Doug also routinely speaks at various CIO and technology forums and has been published in several online and print magazines including CIO.COM, Forbes and Microsoft.
Doug belongs to several technology groups including George CIO Leadership Association, CIO.COM IDC Horizons, Forbes CIO’s and Techbridge.
Chief Customer Officer, Intrigo Systems Inc. Read more
Kanth is a co-founder of Intrigo Systems a global consulting services company, where he is the Chief Customer Officer responsible for solutions delivery, talent management and customer success. Intrigo headquartered in the San Francisco Bay Area in California, operates across the globe, with offices in USA, Germany and India. Intrigo helps its customers achieve enterprise transformations by leveraging digitization, IoT, automation, predictive analytics and managed services. Intrigo’s customers includes global brands such as Levi’s, Chevron, Nvidia, Clorox, Corning, Fossil, Mylan and HP Inc., among many others.
Kanth specializes in the extended supply chain domain, spanning planning, procurement, manufacturing, distribution, logistics and customer interaction. He has worked with companies in a multitude of industry sectors such as retail, fashion, consumer products, semi-conductor, hi-technology, industrial manufacturing, chemicals, and oil & gas, helping them drive business value and operational excellence through technology & process innovation.
His professional life includes leadership roles at SAP, a global business software company and Applied Materials the largest semi-conductor equipment manufacturing company and other startup companies. Kanth founded Xpaseo in the early 2000’s, a software company leveraging Internet of Things (IoT), big data and predictive analytics to drive automation and decision support for asset management, safety and security applications.
Kanth is a thought leader in the area of digital transformation. He participates in a number of industry and leadership forums. Kanth was recognized by Supply & Demand Chain Executive Magazine as a 2016 ‘Provider Pros to Know’ winner for his contributions in supply chain management.
Kanth mentors budding entrepreneurs and advises early stage startup companies in enterprise solutions, collaboration and mobility.
Kanth has a Master’s degree in Industrial Engineering from the University of Arizona, USA and a Bachelor’s degree in Mechanical Engineering from the University of Madras, India.
Chief Executive Officer, ScaleFocus & Board Member, BOA
Tsekov has strong background in the IT sector with more than 14 years of professional experience in the software area. He has in-depth technical and business knowledge in the core aspects of IT outsourcing and successful delivery models, gained from a large variety of customers and organizations – SMEs and multinational companies.
Plamen has a passion for customer focus and performance excellence. Being “the captain of the ship”, he is setting the company’s long-term growth directions and the pace of achieving them. Under his leadership, ScaleFocus has become quickly a well-recognized and trustworthy organization that delivers great experience and outstanding value.
Dr. Pradeep K. Mukherji
President & Managing Partner, Avasant
His insights and understanding of the Impact of ICT investments and Broadband policy on economic growth, citizen centric empowerment, employment generation and trade promotion has recently aided in the execution of critical and future defining initiatives in Rwanda and Uganda and has led to World Bank shortlisting Avasant as a preferred partner for its Digital Dividends initiative.
Dr. Mukherji holds a Masters’ degree in Operations Research and PhD in Management Science & Expert Systems. He has been active in the education field and has been a visiting faculty at leading Management Institutes in India & USA. He is a sought after speaker in global conferences, which includes World Bank Conferences, IAOP (USA), NASSCOM, NOA, Commonwealth Secretariat, and various industry conferences in China, Africa, Middle East, Europe and the USA. He is also a prolific writer and regularly publishes articles and papers in his field of specialization.
Co-Founder at Imperia Online
Business Research Manager at Clutch
VP, Global Business Services and Managing Director Bulgaria at Louis Dreyfus Company
In his role as Global Head, Joe has overall responsibility for global Business Services strategy design, creation and implementation, P&L for the all global delivery hubs, accountability for delivery of all Global Business Services accounts/processes & vendors currently spanning full scope of services. Before Louis Dreyfus Commodities, Joe worked with IBM where he was involved in the implementation & delivery of their global process services delivery across multiple LOB’s.
Chief Technology Officer, Concord USA
Ivaylo has a strong background in geographically distributed system implementations and has been instrumental in developing the Concord near-shore and offshore delivery capabilities through a focus on relationship building, communication, process maturity, and continuous value optimization.
Co-founder, Bulgarian Outsourcing Association
Co-founder & COO, HeleCloud
Director Global Decision Analytics Delivery, Experian Bulgaria
Chairman of the Board of Directors, Automotive Cluster Bulgaria
Smart Center Burgas
June 16th, 2017
HOTEL & TRANSPORT
Primoretz Grand Hotel
2 Knyaz Alexander Batenberg Str., 8000 Burgas